Digital transformation

Knowledge and experience on how to choose adequate policies regarding public sector modernisation and digital transformation, and turn them into tangible results.

IGL advises policy and decision-makers on how to develop government modernization and digital governance policies, strategies and action plans. It also supports governments on the implementation of such decisions to turn them into actual and tangible results. To achieve this, IGL provides both expertise and knowledge in addition to actual solutions and specific digital tools required. The digital tranformation programme includes central, regional, and local governments.

The IGL team assists in:

  • Creating adequate legal frameworks
  • Setting-up organizational processes
  • Administrative and business process simplification
  • Budgeting and financing
  • Designing information systems
  • Designing online services
  • Designing online participation tools
  • Building ICT capacity
  • Raising public awareness
  • Carrying out benchmarking analytics and studies, and trend analysis
  • Undertaking monitoring and impact assessment
  • Designing relevant performance management and indicators

Topics include:

  • Digital identity
  • Interoperability
  • Data governance
  • Open and big data
  • Cyber security
  • AI in governance